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This study aims to investigate the effects of hotel customers’ perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of innovativeness, ease of use and compatibility on hotel customers’ perceived utilitarian and hedonic values were examined.

The data of the current study was collected from 11 countries including the USA, UK, Turkey, Spain, Romania, Japan, Israel, India, Greece, Canada and Brazil. A structural equation modeling was used to test the study hypotheses.

The results indicated that hotel customers’ intention to use service robots was positively influenced by their utilitarian and hedonic value perceptions. In addition, customers’ perceptions of robots’ ease of use and compatibility had a positive impact on their perceived utilitarian and hedonic values.

The findings of the current study provide unique contributions in the context of hospitality robotics technology adoption literature. In addition, this study provides valuable insights and novel opportunities for hospitality decision-makers to capitalize on, as they strive to strategize the integration of robot-based services into their operations.

本研究调查了酒店顾客感知功能性价值和享乐性价值对服务机器人使用意向的影响。此外, 本研究考察了创新性、易用性和兼容性对酒店顾客感知功能性价值和享乐性价值的影响。

本研究的数据来自美国、英国、土耳其、西班牙、罗马尼亚、日本、以色列、印度、希腊、加拿大和巴西等十一个国家, 采用结构方程模型（SEM）对研究假设进行测试。

结果表明, 酒店顾客使用服务机器人的意向受到他们对功能性价值和享乐性价值的感知的积极影响。此外, 机器人易用性和兼容性对功能性价值和享乐性价值有积极影响。

本研究的发现对酒店行业机器人技术应用文献提供了独特的贡献。此外, 本研究为酒店业的决策者提供了宝贵的见解和新机遇, 使他们能够在将机器人服务的优势整合到酒店运营中。

The purpose of this paper is to put modern history of theme park developments in Japan in perspective and identify the challenges associated with theme parks in Japan.

Amid the structural lack of theme‐park related operational and financial data, the authors approached the issue from the analyses of limited information on theme parks in Japan, where most, if any, of the available data are in Japanese only. This precluded the authors to conduct quantitative analyses of the parks in Japan.

The authors found that two of the comparable large‐scale theme park developments in Japan led to dramatically different operating results and that continued innovation of the contents of the park is one of the notable differences when the two parks are compared.

The paper highlights the dramatic failure of one park, while in contrast the other thrives; underscoring that theme park investment is subject to embracing high‐risk, high‐maintenance and constant innovation efforts by the operator.

The paper may be valuable to readers in the East Asian region and other nations which have plans to host large‐scale theme park development in the near future, as this presents the rare cases of success and failure in theme park operations in Japan.

The negative impact of unexpected events, such as terrorism and natural disaster, on national and regional economies has been widely recognized, but seldom quantified immediately after the shock. The objective of this paper is to present an alternative quantitative method to forecast immediate short term impacts given an unprecedented negative shock to a regional economy, including tourism related sectors. The result of application to the September 11 attack over New York City shows promising validity of using a deterministic model of an input-output/social accounting matrix, which depicts the annual flow of and interdependency of industrial sectors in the economy. This implies applicability of the method to forecast immediate impacts of negative events, while further required refinements are suggested.